ISO/IEC TS 19770-10:2025

This document covers the following information technology asset management (ITAM) system processes: a)          management system processes for the overall system of IT asset management (not described in ISO/IEC 19770-1 in detail), which are specified in this document for comprehensive coverage and consistency of explanations; these include: —          understanding the external context and shareholder needs (7.1, 7.2 and 10.2); —          leadership, policy and organization (10.3); —          establishing and maintaining the management system (10.4); —          planning and risk management (10.5); —          support (including resources, competence, awareness, and communication – 10.6); —          executing functional and life cycle processes (10.7); —          performance evaluation and improvement (10.8); b)          functional management processes for IT assets (not described in ISO/IEC 19770-1 in detail), which are cross-cutting processes that integrate with life-cycle processes for IT assets and which are shared with most IT management system standards, though sometimes slightly differently grouped; these include:  —          change management (11.2; also required by ISO/IEC 19770-1); —          data management; —          license management; —          security management; —          relationship and contract management; —          financial management; —          service level management; —          other risk management; c)          life cycle management processes for IT assets as specified in ISO/IEC 19770-1, which are grouped and named slightly differently by different methodologies; these include: —          specification; —          development; —          acquisition; —          release; —          deployment; —          operation; —          retirement. This document is applicable to all ITAM implementations. This document can be applied to all types of IT assets and by all types and sizes of organizations.