ISO/IEC 30105-8:2022

Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 8: Continual performance improvement (CPI) of ITES-BPO
This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery. This document does not define technologies and tools for implementing the CPI methodology.
OEN:
ISO
Langue:
English
Code(s) de l'ICS:
35.020
Statut:
Publié
Date de Publication:
2022-12-12
Numéro Standard:
ISO/IEC 30105-8:2022