ISO/IEC 30105-8:2022

Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 8: Continual performance improvement (CPI) of ITES-BPO

This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery. This document does not define technologies and tools for implementing the CPI methodology.

OEN:

ISO

Langue:

English

Code(s) de l'ICS:

35.020

Statut:

Publié

Date de Publication:

2022-12-12

Numéro Standard:

ISO/IEC 30105-8:2022