ISO/TS 24082:2021

Service excellence — Designing excellent service to achieve outstanding customer experiences

This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

OEN:

ISO

Langue:

English

Code(s) de l'ICS:

03.080.01

Statut:

Publié

Date de Publication:

2021-06-09

Numéro Standard:

ISO/TS 24082:2021