ISO 10004:2012

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.

OEN:

ISO

Langue:

English

Code(s) de l'ICS:

03.120.10

Statut:

Annulée

Date de Publication:

2012-09-13

Numéro Standard:

ISO 10004:2012