CAN/HSO 21001:2023

Purpose This standard provides LTC home teams, leaders, and governing bodies with criteria and guidelines for delivering resident-centred, high-quality care, enabled by a healthy and competent workforce. Applicability This standard applies to teams, leaders, and governing bodies of LTC homes. LTC homes, also referred to as continuing care, personal care, or nursing homes, are settings where people with complex health care needs live. LTC homes are formally recognized by jurisdictions with a licence or permit and are partially funded or subsidized to provide a range of health and support services, such as lodging, food, and personal care for their residents 24 hours a day, 7 days a week (Canadian Institute for Health Information, n.d.). The defined resident population for this standard are adults who live in LTC homes. In this standard, we use the term “resident” to refer to people who live in an LTC home. We recognize that this term might not be appropriate in all contexts. LTC home teams and leaders will respect the preference of those living in the LTC home as to what they would like to be called.