9700-040

1 PURPOSE This standard specifies requirements relating to the characteristics encouraging the quality and reliability of the services offered to customers at spas, the characteristics of the equipment and premises, as well as the clarity of the communications and terms used. NOTE — Customers include tourists, excursionists and local clientele. 2 SCOPE This standard applies to all establishments, regardless of the level of luxury of the product offered or of the premises. NOTE — This document was developed to serve as a reference document for conformity evaluation activities of specific services. Conformity evaluation is defined as the systematic examination of the extent to which a service fulfils specified requirements.