ISO/IEC 20000-2:2019

Information technology - Service management - Part 2: Guidance on the application of service management systems

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

OEN:

IEC

Langue:

English

Code(s) de l'ICS:

03.080.99; 35.020

Statut:

Publié

Date de Publication:

2019-08-18

Numéro Standard:

ISO/IEC 20000-2:2019