ISO 11367

Service excellence — Principles and model for public service organizations

This document specifies the service excellence terminology, principles and model so that public organizations that deliver services could provide outstanding experience to their key stakeholders. These can be the society (the citizens) they serve as well as other partner organizations they interact with for the purpose of delivering the excellent service.

OEN:

ISO

Langue:

English

Code(s) de l'ICS:

03.080.01

Statut:

Brouillon

Date de Publication:

1969-12-30

Numéro Standard:

ISO 11367