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ISO/IEC 20000-1:2005 defines the requirements for a service provider to deliver managed services. It is based on BS 15000-2, which has been superseded.It may be usedby businesses that are going out to tender for their services;to provide a consistent approach by all service providers in a supply chain;to benchmark IT service management;as the basis for an independent assessment;to demonstrate the…

This national Standard of Canada is equivalent to international Standard ISO 10002:2004. 1 Scope This International Standard provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints handling process described is suitable for use as one of the processes of an overall…

ISO 10303-214:2003 specifies the use of the integrated resources necessary for the scope and information requirements for the exchange of information between the applications that support the development process of the mechanical aspects of automotive vehicles. The following are within the scope of ISO 10303-214:2003: products of automotive manufacturers and of their suppliers. These products…