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This document specifies the process assessment model (PAM). It contains process definitions of the ITES-BPO lifecycle defined in ISO/IEC 30105-1 and a model suitable for assessing process capability. The outcomes in the PAM are clearly defined, observable results, aligned to the business benefits derived by the customer and service provider. A PAM consists of a set of indicators for process…

This document contains the guidance on supporting maturity improvement for service providers. It specifies the provision of assessment results that are repeatable, objective and comparable within similar contexts, and can be used for either process improvement or process capability gap determination. The framework for the conduct of assessments is designed to support the achievement of dependable…

The ISO/IEC 30105 series specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document specifies the process reference model (PRM). It contains process definitions across…

This document contains the guidance on supporting maturity improvement for service providers. It specifies the provision of assessment results that are repeatable, objective and comparable within similar contexts, and can be used for either process improvement or process capability gap determination. The framework for the conduct of assessments is designed to support the achievement of dependable…

The ISO/IEC 30105 series specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document specifies the process reference model (PRM). It contains process definitions across…

Scope 1.1 This National Standard of Canada provides guidance for developing policies, procedures, processes and documentation that support the continuing reliability, accuracy and authenticity of electronic records to: a) ensure that electronic records can reliably support business decisions and exchanges of commitments; b) support the admissibility and the weight of electronic records in…

Objet 1.1 La présente Norme nationale du Canada fournit des consignes pour l’élaboration de politiques, de procédures, de processus et de documentation qui permettront de préserver la fiabilité, l’exactitude et l’authenticité des enregistrements électroniques afin de : a) veiller à ce que les enregistrements électroniques puissent appuyer de manière fiable des décisions d’affaires et des…

1 Scope 1.1 General The Standard provides guidance for the planning, development, and implementation of services, programs, education, training, policies, procedures, and practices to support mental health and well-being of residents in LTC and AL settings. This Standard also addresses physical environmental considerations that promote mental health and well-being in both new and existing…

1 Domaine d’application 1.1 Généralités La norme énonce des lignes directrices sur la planification, l’élaboration et la mise en oeuvre de services, de programmes, de formations, de politiques, de procédures et de pratiques visant à favoriser la santé mentale et le bien-être des résidents des milieux de SLD et avec SA. Cette norme traite également des considérations environnementales…

This document specifies the controller area network (CAN) data link layer (DLL) and the physical coding sub-layer (PCS). The CAN DLL features data fields of up to 2048 byte when the CAN extended data field length (XL) frame format is used. This document divides the CAN DLL into the logical link control (LLC) and the medium access control (MAC) sub-layers. The DLL’s service data unit (SDU), which…