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ISO 27953-1:2011 seeks to establish an international framework for data exchange and information sharing by providing a common messaging format for transmission of ICSRs for adverse drug reactions (ADR), adverse events (AE), product problems and consumer complaints that can occur upon the administration or use of one or more products. The messaging format is based upon the HL7 Reference…

ISO 26000:2010 provides guidance to all types of organizations, regardless of their size or location, on: concepts, terms and definitions related to social responsibility; the background, trends and characteristics of social responsibility; principles and practices relating to social responsibility; the core subjects and issues of social responsibility;…

CISPR/TR 16-3:2010(E) is a collection of technical reports that serve as background and supporting information for the various other standards and technical reports in CISPR 16 series. In addition, background information is provided on the history of CISPR, as well as a historical reference on the measurement of interference power from household and similar appliances in the VHF range. Over the…

This National Standard of Canada is equivalent to International Standard ISO 10003:2007. 1 Scope This International Standard provides guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization. This International Standard is applicable to: -…

ISO 10003:2007 provides guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization. ISO 10003:2007 is applicable to: complaints relating to the organization's products intended for, or required by, customers, the complaints-handling process or…

This Technical Report contains a recommendation on how to deal with statistics of radio interference complaints. Furthermore it describes the calculation of limits for disturbance field strength and voltage for the measurement on a test site based on models for the distribution of disturbances by radiated and conducted coupling. This second edition of CISPR 16-4-4 contains two thoroughly updated…

This national Standard of Canada is equivalent to international Standard ISO 10002:2004. 1 Scope This International Standard provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints handling process described is suitable for use as one of the processes of an overall…

ISO/PAS 17003:2004 contains principles and requirements for the elements of complaints and appeals as they relate to conformity assessment. It is an internal tool for use in the ISO standards development process by ISO/CASCO working groups when addressing the elements of complaints and appeals in the preparation of their documents. ISO/PAS 17003:2004 is not a stand-alone normative document to be…

ISO 10002:2004 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system. ISO 10002:2004 is not applicable to disputes referred for resolution outside the…