Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizat...
1 Scope
This document gives guidelines for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization.
This document is applicable to:
— complaints relating to the organization’s products and services, the complaints-handling process or dispute-resolution process…
Specification for radio disturbance and immunity measuring apparatus and methods - Part 4-4: Uncerta...
CISPR TR 16-4-4:2007+AMD1:2017+AMD2:2020 contains a recommendation on how to deal with statistics of radio interference complaints. Furthermore it describes the calculation of limits for disturbance field strength and voltage for the measurement on a test site based on models for the distribution of disturbances by radiated and conducted coupling. This second edition of CISPR 16-4-4 contains two…
Specification for radio disturbance and immunity measuring apparatus and methods - Part 4-4: Uncerta...
CISPR TR 16-4-4:2007+AMD1:2017 contains a recommendation on how to deal with statistics of radio interference complaints. Furthermore it describes the calculation of limits for disturbance field strength and voltage for the measurement on a test site based on models for the distribution of disturbances by radiated and conducted coupling. This second edition of CISPR 16-4-4 contains two thoroughly…
Specification for radio disturbance and immunity measuring apparatus and methods - Part 3: Reports a...
Contains recommendations on statistics of disturbance complaints, on the significance of CISPR limits, on determination of CISPR limits and other specific reports which were for some time published in CISPR 7 and 8.
Specification for radio disturbance and immunity measuring apparatus and methods - Part 3: Reports a...
Contains recommendations on statistics of disturbance complaints, on the significance of CISPR limits, on determination of CISPR limits and other specific reports which were for some time published in CISPR 7 and 8.
Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizat...
This National Standard of Canada is equivalent to International Standard ISO 10003:2007.
1 Scope
This International Standard provides guidance for an organization to plan, design, develop, operate, maintain
and improve an effective and efficient dispute-resolution process for complaints that have not been resolved
by the organization. This International Standard is applicable to:
-…
Medical device software — Part 2: Validation of software for medical device quality systems
ISO/TR 80002-2:2017 applies to any software used in device design, testing, component acceptance, manufacturing, labelling, packaging, distribution and complaint handling or to automate any other aspect of a medical device quality system as described in ISO 13485.
ISO/TR 80002-2:2017 applies to
- software used in the quality management system,
- software used in production and service…
Medical device software - Part 2: Validation of software for medical device quality systems
ISO/TR 80002-2:2017(E) applies to any software used in device design, testing, component acceptance, manufacturing, labelling, packaging, distribution and complaint handling or to automate any other aspect of a medical device quality system as described in ISO 13485.
ISO/TR 80002-2:2017 applies to
- software used in the quality management system,
- software used in production and service…
Application integration at electric utilities - System interfaces for distribution management - Part...
IEC 61968-3:2017 defines a Network Operations function which provides utilities the means to supervise main substation topology (breaker and switch state) and control equipment status. It also provides the means for handling network connectivity and loading conditions. Finally, it makes it possible for utilities to locate customer telephone complaints and supervise the location of field crews.…
Health informatics — Individual case safety reports (ICSRs) in pharmacovigilance — Part 1: Framework...
ISO 27953-1:2011 seeks to establish an international framework for data exchange and information sharing by providing a common messaging format for transmission of ICSRs for adverse drug reactions (ADR), adverse events (AE), product problems and consumer complaints that can occur upon the administration or use of one or more products.
The messaging format is based upon the HL7 Reference…
