Technologies de l'information - Évaluation des processus - Partie 3: Guide sur la réalisation d'une évaluation

This part of ISO/IEC 15504 provides guidance on meeting the minimum set of requirements for performing an assessment contained in ISO/IEC 15504-2.

It provides an overview of process assessment and interprets the requirements through the provision of guidance on:

a) performing an assessment;
b) the measurement framework for process capability;
c) process reference models and process assessment models;
d) selecting and using assessment tools;
e) competency of assessors;
f) verification of conformity.

This document uses the following schema: the text inside a box is quoted from the normative ISO/IEC 15504-2 and the text following a box is guidance about the normative text.

If the quoted text includes a clause reference, it is understood that ISO/IEC 15504-2 should be referred to.