Service excellence — Principles and model for public service organizations
This document specifies the service excellence terminology, principles and model so that public organizations that deliver services could provide outstanding experience to their key stakeholders. These can be the society (the citizens) they serve as well as other partner organizations they interact with for the purpose of delivering the excellent service.
Natural gas fuelling stations — LNG stations for fuelling vehicles
ISO 16924:2016 specifies the design, construction, operation, maintenance and inspection of stations for fuelling liquefied natural gas (LNG) to vehicles, including equipment, safety and control devices.
ISO 16924:2016 also specifies the design, construction, operation, maintenance and inspection of fuelling stations for using LNG as an onsite source for fuelling CNG to vehicles (LCNG fuelling…
Information security, cybersecurity and privacy protection – Controls and guidance for personally id...
ISO/IEC 29151:2017 establishes control objectives, controls and guidelines for implementing controls, to meet the requirements identified by a risk and impact assessment related to the protection of personally identifiable information (PII).
In particular, this Recommendation | International Standard specifies guidelines based on ISO/IEC 27002, taking into consideration the requirements for…
Cybersecurity — IoT security and privacy — Cybersecurity labelling framework for consumer IoT
This document defines a Universal Cybersecurity Labelling Framework for the development and implementation of cybersecurity labelling programmes for consumer IoT products and includes guidance on the following topics:
• Risks and threats associated with consumer IoT products;
• Stakeholders, roles and responsibilities;
• Relevant standards and guidance documents;
• Conformity assessment options…
Information security, cybersecurity and privacy protection — Privacy information management systems ...
This document specifies requirements for establishing, implementing, maintaining and continually improving a privacy information management system (PIMS).
Guidance is provided to assist in the implementation of the controls in this document.
This document is intended for PII controllers and PII processors holding responsibility and accountability for PII processing.
This document is applicable to…
This document specifies technical safety requirements and measures to be adopted by persons undertaking the design, manufacture and supply of press brakes which are intended to work cold metal or material partly of cold metal but which can be used in the same way to work other sheet materials (e.g. cardboard, plastic, rubber, leather, etc.) and also referred to as machines.
NOTE 1 The design of a…
Woodworking machines — Safety — Part 10: Building site saws (contractor saws)
ISO 19085-10:2018 gives the safety requirements and measures for displaceable building site saws, designed to cut wood and materials with similar physical characteristics to wood, hereinafter referred to as "machines".
NOTE 1 For the definition of displaceable machine, see ISO 19085‑1:2017, 3.5.
ISO 19085-10:2018 deals with all significant hazards, hazardous situations and events as…
Stations-service de gaz naturel — Stations GNL pour le ravitaillement de véhicules
L'ISO 16924:2016 spécifie la conception, la construction, l'exploitation, la maintenance et l'inspection des stations-service de gaz naturel liquéfié (GNL) pour véhicules, dont les équipements et les dispositifs de sécurité et de contrôle.
L'ISO 16924:2016 spécifie également la conception, la construction, l'exploitation, la maintenance et l'inspection des stations-…
Agricultural machinery — Safety — Part 19: Livestock feed and bedding machines
This document, used together with ISO 4254-1, specifies the safety requirements and their verification for the design and construction of livestock feed and bedding machines that have a combination of two or more of the following functions loading, mixing, chopping and distributing materials . In addition, it specifies the type of information on safe working practices to be provided by the…
Management des ressources humaines — Lignes directrices sur le bilan du capital humain interne et ex...
Le présent document fournit des lignes directrices concernant le bilan du capital humain (BCH) interne et externe. L'objectif est d'étudier et de rendre transparente la contribution du capital humain à l'organisme afin de soutenir l'employabilité de la main-d'œuvre. Le présent document est applicable à tous les organismes, quels que soient leur type, leur taille, la…
